Here you can be informed about Xsmokers services and more.
At Xsmokers eshop, we offer for European and Worldwide markets flat rate shipping 10 euros.
Next business day dispatch for all international orders (excluding bank and public holidays)
18 & Over
Deliveries will only be made to persons claimed to be 18 years old and over during their sign in form.
Carriers We Use
ELTA (Greek Postal Services with Tracking Number). This is the main Carrier we prefer as it is low cost.
All orders will be traceable with the provided carrier’s tracking number. This will be provided by email upon dispatch.
- All Products must be in its original/sellable condition (Packaging, Seal, etc.)
- All E-Liquid must be in its orginal seal. (We cannot refund any opened bottles)
- Contact Xsmokers to inform of the return*
- Prepare product in package
- Write the Original Order # on the package
- Ship package back to Xsmokers (Shipping is at your own expense)
- We will notify upon receipt of package and process the necessary refund.
*All returns must be notified to Xsmokers within 3 working days after you have received the product.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
• By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
This agreement is in effect as of Dec 01, 2015.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any Xsmokers employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
i. You agree to indemnify and hold harmless Trillion Clouds LTD. and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Xsmokers or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Xsmokers will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
All content and materials available on Xsmokers, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Xsmokers., and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Trillion Clouds LTD..
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by Trillion Clouds LTD from our offices located in Petrich Bulgaria as long as our support team through online services in Greece and US. It can be accessed by most countries around the world. As each country has laws that may differ from those of Bulgaria, by accessing our website, you agree that the statutes and laws of Bulgaria, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Bulgaria, Sofia. You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, Xsmokers EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Last updated November 10th 2016
- Special notice for the minors.
For minors under the age of 18 and partially disqualified persons, according to the applicable in their case jurisdiction, are prohibited from using the Website or any of the Services. We kindly request these persons not to provide us with information.
- Information regarding the Personal Data we collect.
During the registration process, or the use of the Website and the services, you will be asked to provide Us with specific Personal Data, including but not limited to your name and surname, your email address, your date of birth, your residential address, your telephone number, information regarding your education and profession, your marital status, and, in general, other information that can be used for your personal identification.
- Information regarding the Personal Data collected by other websites.
We allow third party companies to display ads or/and collect certain anonymous information when you visit the Website. The aforementioned companies are allowed to use non-private information when you visit the Website or other websites, in order to provide ads for products and services of your possible interest. The aforementioned companies usually use third party’s cookies or beacons for the collection of such information.
- Use of your Personal Data.
We use your Personal Data for various purposes, as indicatively outlined for: sending you emails with news and updates regarding our Website and Services, updating and adjusting the content of the Website and the product offers, analyzing the use of the Website, sending to you updates and information according to your interests –like banners and offers-, forwarding you messages of other users or members. Also, we may use your Personal Data in order to give you information for products and services provided by third parties. It is possible that we use your Personal Data to facilitate your communication with other members or users of the Website and the Services. We may also use your Personal Data to resolve disputes, troubleshooting and implementation of policies and rules governing the use of the Website.
Providing to Us your Personal Data is voluntary. Nevertheless, in certain occasions, if you do not grant to Us access to your Personal Data, you will not be able to access all or certain of our Services.
- Disclosing your Personal Data.
We do not sell your Personal Data to third parties; neither we grant licenses to them for using same. However, in the course of our business activities we may share certain of your Personal Data with our business associates and third parties acting on our behalf, or in any case as permitted or required by the applicable law of Data Protection.
Disclosure according to the law.
We may disclose your Personal Data as permitted or required by law. For example, we may be obliged to reveal and disclose your Personal Data following the implementation of a court decision, a prosecutor’s order or according to the decision of a person or administrative body with jurisdiction of the law to compel the disclosure of such information. In case that we reasonably believe that your Personal Data could be useful for the investigation of improper or illegal activity, we may disclose such information to the competent state authorities or other investigating agencies.
- Correction and Removal.
Regarding your Personal Data, you retain the right access at any time any of your Personal Data held by XSMOKERS in order to review, correct or update such information, according to articles 9-11 of the Law 2472/1997. In order to do so, please click at “My Account” link. Please note that it may be required to verify your identity before we process your request. Further, you may -at any time- request that we permanently delete all your personal information held by Us. In order to do so, please click at “My Account” link. Following such a request, we will cease to use or make available your Personal Data (other than where required by law). We will also delete your Personal Data from our systems with the exception of information that is contained in emails, correspondence and other documents that we may retain as evidence of the terms of the legal relationship between us and you. Please note that it may be required to verify your identity before we process your request.
- Summary of your rights according to the provisions of Greek Law 2472/1997 on the Protection of Individuals with regard to the Processing of Personal Data.
We respect the privacy of individuals whom we process the information, and strive to ensure that personal information is processed in accordance with the legal requirements of Greek Law 2472/1997 (as amended) on the Protection of Individuals with regard to the Processing of Personal Data and internationally accepted standards of good practice.
Consequently, XSMOKERS is committed to ensuring that personal data shall be:
- Processed fairly and lawfully;
In particular, XSMOKERS will be transparent with individuals about how their personal data is processed.
- Collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes;
If XSMOKERS decides to further process personal data in this way, then the express consent of the individual subjects of that data will be sought.
- Adequate, relevant and not excessive in relation to the purposes for which they are collected and/or further processed;
XSMOKERS will only collect and process ‘appropriate information’, to the extent that it is needed to fulfill operational and administrative requirements or to comply with any legal obligation.
- Accurate and, where necessary, kept up to date;
- Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the data were collected or for which they are further processed;
- Processed in accordance with the rights of data subjects as established by the Greek Law 2472/1997; right of information regarding the processing of personal details, right of access to the Personal Data, right of opposition to the use of Personal Data, right to temporary judicial protection.
- Appropriate technical and organizational measures shall be taken against unauthorized or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
- Personal data shall not be transferred to a country outside the European Region unless an adequate level of protection for the rights and freedoms of data subjects has been established in relation to the processing of the data exported.
The website of the Hellenic Data Protection Authority provides information and assistance with regard to your rights under Greek Law 2472/1997and related legislation (www.dpa.gr).
Briefly summarised, your principal rights are:
– The right to find out what information is held about you on computer and in paper records
– The right to be advised of the purposes of data processing, the recipient or the categories of recipients
– The right to be informed as to any changes in the processing for the time period lapsing since our last notification to you
– The right to be advised of the methodology involved in the automated data processing
– The right to be informed as to the security measures enforced by the Data Controller for the protection of the personal data, and
– The right to be informed of notifications of the personal data to third parties
– The right to take steps to prevent your personal information being processed if the processing is likely to cause you to suffer substantial damage or substantial distress where this is unjustified
– The right to require that your personal data is not used to market to you products, services or ideas
– The right to prevent decisions being taken about you which are based solely on automatic processing
– The right to have inaccurate information about you amended or destroyed
– The right to object at any time to the processing of data relating to you
– The right to claim compensation where you have suffered damage and distress as a result of breaches of Greek Law 2472/1997
- Dispute Resolution.
- Tracking information.